UX/UI Design
Design Sprints
Collaboration
Multi-Index Unified Search
Consolidated three separate search tools into a unified experience that improved search efficiency and drove measurable business impact across Sharp.com.
ROLE | UX/UI Designer |
CLIENT | Sharp HealthCare |
YEAR | 2024 |
The Problem
Sharp.com patients faced three separate search tools that didn't connect: Find a Doctor, Locations, and general search. Users couldn't find doctors or locations through general search and had to conduct multiple searches for simple tasks.
My Role & Approach
As UX/UI Designer, I partnered with the UX and Development Architects to run a design sprint that validated our approach, defined critical implementation details, and produced finalized wireframes.
Design Leadership
Conducted competitive analysis, led UI design, and created a unified tab component system
User-Centered Design
Designed for visual consistency and reduced cognitive load
Developer Partnership
Collaborated with developers through 8-week launch, solving challenges including filter behavior, empty states, and search optimization
KEY OUTCOMES
Impact & Results
57%
increase in page views,
boosting appointment conversions
13.6%
improvements in search result accuracy satisfaction
300+
search terms re-ranked, elevating Sharp's Google rankings
The Solution
Unified Search Experience
Designed an intelligent search interface that consolidates four result categories (All, Doctors, Locations, and Related Pages), allowing patients to find what they need in one place.
All Page – Comprehensive Results
Created an All page that displays categorized results based on search relevancy, reducing cognitive load by maintaining visual consistency across individual category pages.
Category-Specific Views
Each category maintains contextual filters (specialty/insurance for doctors; location type/medical group for locations) and optimized result layouts for efficient decision-making.
User Validation
8.7%
increase in ease of finding information
(from 4.6 to 5.0)
8.7%
increase in overall search experience
(from 4.6 to 5.0)
"It looks like there's good results here. I can narrow it down to news or current events and some sort of service that might be offered."
— User Testing Participant